Warranty Information


WOOD VIOLINS CLEVELAND WARRANTY PROGRAM

Effective January 1, 2026 — Applies to all instruments with a ship date of January 1, 2026 or later

The Wood Violins Limited Warranty applies to all eligible instruments purchased either directly from Wood Violins or through our authorized dealer network. Warranty coverage is provided by Wood Violins and remains consistent regardless of the point of purchase.

Customers may choose to work directly with Wood Violins or, if preferred, coordinate service through the authorized dealer from which the instrument was purchased. Authorized dealers may assist in facilitating communication and service requests; however, all warranty determinations and approvals are made solely by Wood Violins.

Shipping Responsibility

Customers are responsible for all shipping costs to Wood Violins unless otherwise agreed in writing. Wood Violins will cover return shipping only for approved warranty repairs.

1. PRO and Custom Shop Instrument Warranty

Limited Lifetime Warranty — Original Purchaser Only

Wood Violins stands behind the craftsmanship, structural integrity, and long-term reliability of every PRO and Custom Shop instrument. We offer a non-transferable Limited Lifetime Warranty to the original owner, covering defects in materials and workmanship as outlined below.

What Is Covered

Lifetime Structural Coverage

  • Body & wings
  • Neck & headstock
  • Joint construction
  • Fingerboard adhesion
  • Core build components

3-Year Electronics Coverage

  • Wood Violins–manufactured pickups, Fortevio pickups
  • Output jacks
  • Wiring & soldering
  • Preamps & onboard electronics

1-Year Hardware Coverage

  • Tuners
  • Chinrest and shoulder hardware
  • Screws, bolts, and machined metal components
  • Self-support system hardware
Third-Party Pickup Systems

Some PRO and Custom instruments may include third-party pickup systems.

These components are subject to the warranty policies of their original manufacturers. Wood Violins does not manufacture these components and therefore does not provide direct warranty coverage on the pickup units themselves.

Fortevio Pickup Systems (Preferred Partner Coverage)
  • Coverage of all labor required to diagnose, remove, reinstall, and set up the pickup
  • Coverage of reasonable replacement costs for defective pickup components, at Wood Violins’ discretion
  • Direct coordination and handling of service to minimize downtime for the player

This extended support reflects our confidence in the performance and reliability of the Fortevio system.

Barbera and Other Third-Party Pickup Systems

For instruments equipped with Barbera or other third-party pickup systems (including but not limited to Shadow Electronics):

  • Pickup failure or degradation
  • Replacement parts or components
  • Labor for removal, reinstallation, or setup
  • Shipping or handling costs

Customers are solely responsible for all costs associated with diagnosis, repair, replacement, and installation of these systems.

Wood Violins may, as a courtesy, assist in facilitating communication with the original manufacturer. However, all service, costs, and outcomes remain the responsibility of the customer and the third-party provider.

Exclusions

Wood Violins does not cover normal wear and tear, including but not limited to the items outlined below:

Playable Components
  • Strings
  • Frets (including wear, flattening, or divoting over time)
  • Nuts and bridges (including slot wear or material degradation)
  • Fingerboard surface wear from normal use
Wood Movement & Environmental Response
  • Expansion, contraction, or warping due to humidity or temperature changes
  • Minor separation in seams or joints not affecting playability
  • Grain pattern or surface texture variations
Finish & Cosmetic Aging
  • Natural finish cracking, sinking, or expansion
  • Minor hazing or texture changes
  • Surface scratching or gloss reduction
  • Color shifting or fading due to environmental exposure
Setup & Playability Adjustments
  • Neck relief adjustments
  • Action height adjustments
  • Intonation adjustments
  • Bridge, nut, or hardware alignment
  • Accidental damage
  • Shipping damage
  • Unauthorized repairs or modifications
  • Subjective tonal or feel preferences
  • Damage to third-party electronics
Condition Assessment

Wood Violins reserves the right to determine, at its sole discretion, whether a reported issue constitutes a defect in materials or workmanship or falls under excluded conditions.

Warranty Remedy
  • Repair the issue, or
  • Replace the instrument with the same or comparable model not exceeding the original purchase price

All remedies are at Wood Violins’ sole discretion.

How to Obtain Service
  1. Provide proof of purchase
  2. Provide serial number
  3. Contact Wood Violins Support for a Return Authorization
  4. Ship instrument per provided instructions

2. Standard, Classics, and SVX Warranty

2-Year Limited Warranty — Original Purchaser Only

This warranty applies to all Standard Series, Viper Classics, and Stingray SVX instruments.

Coverage

2-Year Structural Warranty

  • Body
  • Neck
  • Major build components
  • Wing adhesion (where applicable)

1-Year Electronics Warranty

  • Pickups (Wood Violins–manufactured)
  • Jacks
  • Wiring
  • Controls

6-Month Hardware Warranty

  • Tuners
  • Chinrest or mounting hardware
  • Screws, bolts, support components

Third-Party Pickup Systems

Covered solely by the original manufacturer (Fortevio, Shadow, or others).

Wood Violins will cover labor for removal and reinstallation during the warranty period.

Exclusions

  • Normal wear and tear
  • Finish wear or discoloration
  • Climate-related damage
  • Unauthorized work
  • Subjective tonal preferences
  • Cosmetic blemishes not affecting function
  • Damage to third-party electronics
  • Shipping damage
Remedies

Wood Violins will repair or replace defective components (excluding third-party pickups) at its discretion.

3. Limitation of Liability
  • Consequential or incidental damages
  • Loss of income or performance opportunities
  • Any implied warranty beyond stated durations
  • Damage resulting from misuse or negligence
4. Non-Transferability

This warranty applies only to the original purchaser and cannot be transferred.

5. Climate Requirements
  • 40–60% relative humidity
  • 60–80°F temperature range